Terms and Conditions

Terms and Conditions: They’re about what you can expect and how we work…

Muddy Plimsolls Ltd (“Muddy Plimsolls”), a limited company (Companies House Registration number: 06492328) supplies a personal fitness training service (“the Service”). By purchase of a training plan (“Training Plan”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).

Violation of these terms and conditions will result in immediate cancellation of your Training Plan. Muddy Plimsolls reserves the right to update and change these terms and conditions and that your continued use of the Service shall constitute your consent to any such changes.

Terms and conditions of your Training Plan

In order to sign up for a Training Plan, you must (i) agree to these Terms of Service, (ii) provide a valid email address, and (iii) provide any other information requested during the registration process. You will update this information to maintain its accuracy during the term of your Training Plan. Personally identifiable information submitted by you shall be subject to Muddy Plimsolls’ Privacy Policy.

Payments and Refunds

A valid credit or debit card is required to sign up for a Training Plan or purchase individual sessions.

The date of your first scheduled training session is the first day of your 28 day Service Period during which we recommend you book and attend all of the sessions within your Training Plan. If you choose to be billed under our regular Training Plan option, a payment will be put through in advance on a monthly basis (every 28 days) on the first day of your service period unless otherwise stated. Payments for sessions that have been attended by you the client or not rescheduled in time to meet our cancellation policy are non-refundable.
There will be no refunds or credits for partial months of Service, nor refunds or credits for any unused personal fitness training sessions (“Sessions”) within a monthly billing period (“Service Period”), except under the terms of our guarantee (“Happiness Guarantee”) or exceptional circumstances.

Happiness Guarantee

Having completed the first Session of your first Service Period, if you are not satisfied with the Service you received, you may cancel your Training Plan under the Happiness Guarantee. You will be refunded your payment immediately, less a one-off fee of £62.50 for your first Session.

You can only claim under the Happiness Guarantee by emailing within 24 hours of completing your first Session or before the start of your second Session, whichever is sooner. Muddy Plimsolls will email you to confirm receipt of your notification.

Muddy Plimsolls, in its sole discretion, has the right to amend or withdraw this promotion at any time without further notice.

Upgrading and Downgrading Your Training Plan

You may upgrade or downgrade your Training Plan at any time by emailing: . Muddy Plimsolls will email you to confirm receipt of your notification. Your new Training Plan will commence at the start of your next Service Period. You will be charged monthly the new rate on the credit card or debit card that you provided.

Freezing Your Training Plan

You may place your Training Plan on hold at any time by emailing: . Muddy Plimsolls will email you to confirm receipt of your notification. Your Training Plan will be placed on hold and you will not be charged at the start of your next Service Period. You may place your Training Plan on hold for a minimum of one month and a maximum of three months.

Cancelling Your Training Plan

You are solely responsible for properly cancelling your Training Plan.

You may cancel your Training Plan at any time by emailing: . Muddy Plimsolls will email you to confirm receipt of your notification. Your Training Plan will be cancelled and you will not be charged for the next Service Period, or any subsequent Service Periods.

Muddy Plimsolls, in its sole discretion, has the right to suspend or terminate your Training Plan and refuse any and all current or future provision of the Service for any reason at any time.

Cancelling a Session

You may cancel or re-schedule the Sessions included within your Training Plan, up to 24 hours before the start of the Session. If you choose to cancel within 24 hours of the start of the Session, that Session will be deducted from your Training Plan allowance.

Monthly Session Balance

The number of Sessions included each month in your Training Plan (“Session Balance”), resets at the start of each new Service Period. Any unused Sessions at the end of any monthly Service Period, are invalidated and cannot be accumulated or credited to subsequent Service Periods.

General Conditions

Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis.

Training Plans are non-transferable.

Upgrades or downgrades of Training Plans are subject to availability.

Muddy Plimsolls does not warrant that (i) the Service will meet your specific requirements, (ii) the Service will be supplied uninterrupted throughout any Service Period.

Should any of our personal trainers be unable to attend a booked session, Muddy Plimsolls reserves the right to arrange a replacement trainer to attend the session.

You understand that the failure of Muddy Plimsolls to exercise or enforce any right or permission with the Terms of Service shall not constitute a waiver of such rights or provision. The Terms of Service constitutes the entire agreement between you and Muddy Plimsolls and supercedes any prior agreements between you and Muddy Plimsolls.

Questions about these terms and conditions should be sent to .